Conditions of use

The www.hemerald.com portal (hereinafter, the “Site”) is owned by Altour Srl, CF and VAT IT09932680961, (hereinafter referred to as “the Company”), with its registered office in Via Palermo no. 12, Milan (Italy).  These Terms and Conditions, together with the Privacy Policy and other notes and the Terms and Conditions published on the Site, govern the use of the Site by anyone who uses or accesses the Site (hereinafter “the User” and / or “Users”) and the methods of access to the services offered on the Site. The use of any service of the Site gives the user the status of User.  Access to the Site and the use of specific services implies acceptance and compliance with the Terms of Use and the special conditions in force for the specific Services. By simply accessing the Site, all the Terms of Use will be considered known and accepted. For this reason, we recommend that you read this document carefully if you wish to use the information and services offered by the Site.  The Company reserves the right to modify in whole or in part the Terms of Use and / or other conditions governing User access to the Site at any time by publishing new terms or conditions. The subsequent use of the Site by the User will constitute acceptance of the new conditions on the Site. If the User does not agree with the terms and conditions on the Site, he must stop using the Site.

Personal data transmitted by the User

Registration is not required for simple navigation, display of services and property features.

The User who requests to be able to offer or advertise their properties and wishes to receive proposals for property management and administration services, lease can fill in the appropriate form on the Site (contacts), entering their data.

The User who requests to be able to use the services of affiliation to the management on the Site, in the same way, can fill in the appropriate form (services House managers) by entering their data.

All personal data transmitted will be treated as described in the Privacy section of the Site. For further information on the Privacy Policy of www.hemerald.com the User can write to info@hemerald.com or to the address of the registered office of the Company indicated above.

Offered services

The Website offers management and property management services; the User can purchase the services described in the appropriate section and / or contact the company at the addresses (contacts).

The Site offers property management services – located in Italy or abroad – (hereinafter, the “Properties”) for those who wish to offer their properties and / or lease for tourism purposes (short leases of less than 30 days or more). or increase its visibility for the purposes of the aforementioned leases. The type of services may vary according to the different needs of the structure (hereinafter the “dwelling”) and to the territorial location of the buildings. Intermediary leasing activities will be carried out – if necessary – by agencies and operators in the sector and by authorized intermediaries operating in their respective jurisdictions and promoting rental offers through the Web.

The Company offers to the Users the support of a multilingual team that can provide information and explanations about the characteristics of each service, offering a Customer Assistance service through the telephone numbers listed on the Site or through the completion of one of the modules on the Website or through e-mail to info@hemerald.com.

Guarantees and information provided by the User

The User declares and guarantees that the information provided by filling in the forms is correct, truthful and accurate, and that the use of the Website will always comply with the provisions of these Terms of Use, and any updates and any instruction published from time to time on the Website and on the conditions of use of the individual services. The User assumes all responsibility towards the company, the financial administration, law enforcement agencies, local authorities and any third parties in general regarding the correctness of the information published.

Intellectual property

The contents published or accessible through the Site are protected by the laws concerning copyright and industrial property. The Company is the owner of the Site, the pages of the Site, the information and content of the texts, documents, photographs, drawings, graphics, software, logos, trademarks, trade names or other signs protected by intellectual or industrial property rights. The User, without the Company’s prior authorization, can not reproduce, modify, decode, distribute, copy and disclose the aforementioned information and / or contents.

Limitations of responsibility

The User exonerates the Company from any liability deriving from contracts stipulated through the support of the Site, associated with the contents published or linked to the activity or inactivity of the other Users. The User acknowledges that the manager and the owner of the Website is the Company and that he is not a real estate agent. The Site is simply a place where Users purchase, view and manage their management activities for a short or medium term and the accessory services to the lease, directly or through third parties, and where Users can accept and view their rental proposals for registered properties. Users can also view proposals and affiliate services for the management and coordination of the service.

The Company has no role in the conclusion of contracts between Users as a result of their activity on the Site and has no control or responsibility for the quality, safety, lawfulness, even from a legal point of view, of Property, short lease proposals, of the services advertised, and of the data transmitted by the users for the registration of the Guest and the consequent transmission and management of the data to the competent authorities.

Furthermore, the Company canot verify the veracity and accuracy of the content of the Website or the ability of Users to conclude contracts or comply with the agreements concluded.

The Company assumes no responsibility for the incorrect use made by third parties of the access credentials of the Users who remain solely responsible to the Company and to third parties for the correct use of these credentials.

The Company does not guarantee continuous and uninterrupted access to the Site and its services, which may be influenced by factors beyond its control. Consequently, within the limits established by the Consumer Code and other applicable laws, the Company excludes any guarantee, term and implied condition. The Company is not in any way responsible for any economic losses, goodwill or damage to reputation or for direct, indirect or consequential damages deriving from the use of the Site and the services offered therein.

Limitations on the use of the Website

When accessing or using the Site, the User undertakes not to: – use automatic devices, software or other systems aimed at damaging the Site, to catalog the Website or any information contained therein or to interfere with the functionalities and the services of the Site, – perform any action that causes an overload of data or transfer of large amounts of data within the system, – use the contents of the Site or perform site framing activities also for the purpose of creating or compiling databases or other collections of information or to perform competitive activities of any kind – to transmit advertising material, invitations to calls for tenders or competitions, surveys or other forms of solicitation not required – to publish illicit, vulgar, obscene, libelous, pornographic, defamatory, offensive material moral, good customs and public order or otherwise detrimental to the rights of others; – violate the rights of any person, including copyright, trade secret, the right to privacy, or any other intellectual property right or other reserved right;

– publish, sell, market, or exploit the Site and / or its contents in any manner, unless expressly authorized; – use the Website or any content of the Website in any way that can be considered unreasonable and / or contrary to the purposes of the Website.

Indemnity

By accepting these Terms and Conditions, you agree to indemnify the Company as well as employees, managers, agents, partners and any group company, including their employees, from any claim or claim for damages arising from third parties, which may derive from the violation even of one of the conditions contained in these Terms of Use, the legal obligations or the rights of third parties.

Links, banners and third-party advertising

The Site may contain links to sites managed and owned by third parties, advertising banners that refer directly or indirectly to sites managed and owned by third parties and advertising material in general. By accessing these sites, the User is aware that he is abandoning the Site at his own risk, knowing full well that these Terms and Conditions do not regulate access and browsing of said sites. Advertising shown on the Website does not imply endorsement or recommendation by the Company.

Applicable law and competent court

These General Terms and Conditions are subject to Italian law. In the event of a dispute arising from these Terms and Conditions and / or from the use of the Site by the User, the Court of Milan will have exclusive jurisdiction.

The User who acts as a consumer is guaranteed the rights provided for by Legislative Decree 206 of 2005 (“Consumer Code”). In this case any disputes will be devolved to the Consumer Forum in accordance with the Consumer Code.