Privacy Policy

Types of Data collected

Among the Personal Information collected by hemerald.com, either independently or through third parties, there are: Cookies, Usage data, first name, last name, email address, various types of Data, telephone number, VAT number, company name, profession, address, Fiscal Code, province, postal code and city.

Full details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data are collected.

Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically during the use of Hemerald.com.

Unless otherwise specified, all the Data requested by hemerald.com are mandatory. If the User refuses to communicate them, it may be impossible for Hemerald.com to provide the Service. In cases where hemerald.com indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation.

Users who have doubts about which data are mandatory, are encouraged to contact the owner.

Any use of Cookies – or other tracking tools – by Hemerald.com or third party service providers used by Hemerald.com, unless otherwise specified, is intended to provide the Service requested by the User, in addition the additional purposes described in this document and in the Cookie Policy, if available.

The User assumes the responsibility of the Personal Data of third parties obtained, published or shared through hemerald.com and guarantees to have the right to communicate or disseminate them, freeing the owner from any liability to third parties.

Mode and place of processing of collected data

 

Method of treatment

The Controller takes appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.

Processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other parties involved in the organization of Hemerald.com (administrative, commercial, marketing, legal, system administrators) or external subjects (as suppliers of third party technical services, postal carriers) may have access to the Data. , hosting providers, IT companies, communication agencies) also appointed, if necessary, Data Processors by the Data Controller. The updated list of the Managers can always be requested from the Data Controller.

 

Legal basis of the processing

The Holder processes Personal Data relating to the User in the event one of the following conditions exists:

The User has given consent for one or more specific purposes;

Note: in some jurisdictions the Owner may be authorized to process Personal Data without the User’s consent or another of the legal bases specified below, as long as the User does not object (“opt-out”) to this treatment. However, this is not applicable if the processing of Personal Data is regulated by European legislation regarding the protection of Personal Data;
the processing is necessary for the execution of a contract with the User and / or the execution of pre-contractual measures;
the processing is necessary to fulfill a legal obligation to which the Data Controller is subject;
the processing is necessary for the performance of a task carried out in the public interest or for the exercise of public authority vested in the Holder;
the processing is necessary for the pursuit of the legitimate interest of the owner or third parties.

In any case, it is always possible to ask the Owner to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, foreseen by a contract or necessary to conclude a contract.

 

Place

The Data are processed at the operational headquarters of the Data Controller and in any other place where the parties involved in the processing are located. For more information, contact the owner.

The User’s Personal Data may be transferred to a country other than that in which the User is located. To obtain further information on the processing site, the User can refer to the section concerning the processing of Personal Data.

You have the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization of public international law or consisting of two or more countries, such as the UN, as well as regarding the security measures taken by the Data Controller to protect the Data.

If one of the transfers described above takes place, the User can refer to the respective sections of this document or request information from the Data Controller by contacting him at the opening dates.

 

Retention period

The Data are processed and stored for the time required by the purposes for which they were collected.
Therefore:

Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of the contract is completed.
Personal Data collected for purposes related to the legitimate interest of the Data Controller will be retained until such interest is met. The User can obtain further information regarding the legitimate interest pursued by the Owner in the relevant sections of this document or by contacting the Data Controller.

When the processing is based on the consent of the User, the Data Controller may retain the Personal Data for a longer period until such consent is revoked. Furthermore, the Data Controller may be obliged to keep Personal Data for a longer period in compliance with a legal obligation or an order of an authority.

At the end of the retention period the Personal Data will be deleted. Therefore, at the end of this term the right of access, cancellation, rectification and the right to data portability can no longer be exercised.

 

Purposes of the processing of collected data

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Payment Management, Analytics, Tag Management, Contacting the User, Displaying content from external platforms, Interaction with social networks and external platforms and Registration and authentication.

To obtain further detailed information on the purposes of the processing and on the Personal Data concretely relevant to each purpose, the User can refer to the relevant sections of this document.

 

Details on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Contact the user
Contact form (hemerald.com)
By filling out the contact form with their Data, the User consents to their use to respond to requests for information, quotes, or any other kind indicated by the form header.
Personal Data collected: surname, email address, first name, phone number, VAT number, profession, company name and various types of Data.
Payment management
Payment management services allow hemerald.com to process payments by credit card, bank transfer or other instruments. The data used for payment are acquired directly from the payment service provider requested without being in any way processed by hemerald.com.
Some of these services may also allow the sending of messages to the User, such as emails containing invoices or notifications regarding payment.
PayPal (Paypal)
PayPal is a payment service provided by PayPal Inc., which allows the User to make payments online.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: Consult the Paypal privacy policy – Privacy Policy.
Tag management
This type of services is functional to the centralized management of the tags or scripts used on hemerald.com.
The use of these services involves the flow of User Data through them and, if necessary, their retention.
Google Tag Manager (Google LLC)
Google Tag Manager is a tag management service provided by Google LLC.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy. Person adhering to the Privacy Shield.

Interaction with social networks and external platforms
This type of service allows interaction with social networks, or with other external platforms, directly from the pages of hemerald.com.
The interactions and information acquired by hemerald.com are in any case subject to the User’s privacy settings related to each social network.
If an interaction service with social networks is installed, it is possible that, even if the Users do not use the service, the same collect traffic data relating to the pages in which it is installed.
Like button and Facebook social widgets (Facebook, Inc.)
The “Like” button and Facebook social widgets are services of interaction with the social network Facebook, provided by Facebook, Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy. Person adhering to the Privacy Shield.
Registration and authentication
By registering or authenticating the User allows the Application to identify it and give it access to dedicated services.
Depending on the following, the registration and authentication services may be provided with the help of third parties. If this happens, this application will be able to access some data stored by the third party service used for registration or identification.
Direct registration (hemerald.com)
The User registers by filling out the registration form and providing hemerald.com with his Personal Data.
Personal Data collected: ZIP code, city, Fiscal Code, surname, email address, first name, phone number, province and various types of Data.
Statistics
The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behavior.
Google Analytics with anonymized IP (Google Inc.)
Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google uses the Personal Data collected for the purpose of tracking and reviewing the use of hemerald.com, compiling reports and sharing them with other services developed by Google.
Google may use the Personal Data to contextualize and personalize the advertisements of its advertising network.
This integration of Google Analytics makes your IP address anonymous. Anonymization works by shortening the IP address of the Users within the borders of the member states of the European Union or in other countries participating in the agreement on the European Economic Area. Only in exceptional cases, the IP address will be sent to Google’s servers and shortened within the United States.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy – Opt Out. Person adhering to the Privacy Shield.
Statistics collected directly (hemerald.com)
com / uses an internal statistics system, which does not involve third parties.
Personal Data collected: Cookies and Usage Data.
Displaying content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages of hemerald.com and interact with them.
In the event that a service of this type is installed, it is possible that, even if the Users do not use the service, the same collect traffic data relating to the pages in which it is installed.
YouTube Video Widget (Google Inc.)
YouTube is a video content display service managed by Google Inc. that allows hemerald.com to integrate such content on its pages.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy. Person adhering to the Privacy Shield.
YouTube Video Widget without cookies (Google Inc.)
YouTube is a video content display service managed by Google Inc. that allows hemerald.com to integrate such content on its pages.
This widget is set so that YouTube does not save information and cookies about Users on hemerald.com, unless they play the video.
Personal Data collected: Usage data.
Place of processing: United States – Privacy Policy. Person adhering to the Privacy Shield.
Instagram Widget (Instagram, Inc.)
Instagram is an image visualization service managed by Instagram, Inc. that allows hemerald.com to integrate such content within its pages.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy.

 

Further information on Personal Data

Sale of goods and services online
The Personal Data collected is used for the provision of services to the User or for the sale of products, including payment and any delivery. The Personal Data collected to complete the payment may be those relating to the credit card, the bank account used for the transfer or other payment instruments provided. Payment details collected by hemerald.com depend on the payment system used.

 

User Rights

Users may exercise certain rights with reference to the Data processed by the Data Controller.

In particular, the User has the right to:

withdraw consent at any time. The User can withdraw consent to the processing of their Personal Data previously expressed.
oppose the processing of your data. You may object to the processing of your data when it occurs on a legal basis other than consent. Further details on the right of opposition are indicated in the section below.
access your data. The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing and to receive a copy of the Data processed.
verify and request rectification. The User can verify the correctness of his Data and request its updating or correction.
obtain treatment limitation. When certain conditions are met, the User may request the limitation of the processing of their Data. In this case, the Data Controller will not process the Data for any other purpose other than their conservation.
obtain the cancellation or removal of their Personal Data. When certain conditions are met, the User can request the cancellation of their Data by the Owner.
receive your data or have it transferred to another holder. The User has the right to receive his data in a structured format, commonly used and readable by automatic device and, where technically feasible, to obtain the transfer without hindrance to another holder. This provision is applicable when the Data are processed with automated tools and the processing is based on the User’s consent, on a contract of which the User is a party or on contractual measures connected to it.
propose a complaint. The User can lodge a complaint with the competent personal data protection authority or act in court.

 

Details on the right of opposition

When Personal Data is processed in the public interest, in the exercise of public authority to which the Data Controller is invested or to pursue a legitimate interest of the Data Controller, Users have the right to oppose the processing for reasons related to their particular situation.
Users are reminded that, if their data are processed for direct marketing purposes, they can oppose the processing without providing any reasons. To find out if the Owner deals with data for direct marketing purposes, Users can refer to the respective sections of this document.

How to exercise the rights
To exercise the rights of the User, Users can direct a request to the contact details of the Owner indicated in this document. The requests are deposited free of charge and processed by the Owner as soon as possible, in any case within a month.